TERMS AND CONDITIONS
Welcome to Ohayo Korea. By accessing, using, or transacting through our services, including but not limited to warehouse storage, proxy shopping, fansign applications, bank transfers, and shipping, you (the “Client”) agree to be bound by the following Terms and Conditions. These terms serve as a legally binding agreement between you and Ohayo Korea (hereafter “we,” “us,” or “our”).
Please read this document thoroughly before using any of our services. Continued use of our services implies full understanding and acceptance of all terms listed herein.
1. SERVICE OVERVIEW
Ohayo Korea provides the following services:
Korean warehouse address usage and storage
Proxy shopping (online & offline)
Fansign application and fansign proxy attendance
Package consolidation and international shipping
Bank transfer facilitation within Korea
Basic inspection and photo proof services
These services are available for both individual and bulk order clients, including resellers, group order managers, and fans of Korean entertainment and consumer goods.
2. WAREHOUSE USAGE AND PACKAGE STORAGE
2.1 Address Use & Acceptance
Clients who request warehouse service will be issued a Korean address for shopping purposes. This address is for personal or business order use only and must not be misrepresented or used for unauthorized activities.
2.2 Package Handling
We receive packages and perform basic visible inspection only, including checking for visible damage, missing parts, and proper labeling.
We are not responsible for internal or hidden damages caused by the seller or manufacturer, including but not limited to: defective items, manufacturing errors, expired goods, or counterfeit products.
We will notify you upon item arrival and provide free arrival photos.
2.3 Free Storage Policy
Clients receive 30 days of free storage from the date of package arrival.
After 30 days, storage fees will apply and are billed per item per day. Unpaid storage fees may result in a delay in shipment or repacking services.
Unclaimed items left in our warehouse for over 90 days without communication may be considered abandoned. We reserve the right to dispose of or resell these items without refund.
3. PROXY SHOPPING SERVICE
3.1 Online Proxy
You must submit a complete and accurate purchase request, including item link, options, quantity, and timing (especially for limited items).
Once the total cost is confirmed and full payment is received, we will proceed with the purchase.
We do not guarantee the success of securing fast-selling, limited-edition, or exclusive items. No refunds will be given for unsuccessful attempts where we tried in good faith.
3.2 Offline Proxy
We offer proxy services for pop-up shops, exclusive events, and store-limited drops.
Clients must provide all relevant event details in advance, including reservation instructions if applicable.
Pop-ups may sell out quickly and time slots are not guaranteed. We will attend based on availability and best effort.
Offline proxy pricing is determined case-by-case based on item count, event difficulty, travel time, and complexity. Once accepted and confirmed, no cancellations or refunds will be provided.
4. FANSIGN APPLICATION & ATTENDANCE
4.1 Application Process
We apply to fansign events on your behalf using your personal details and complete the necessary purchases.
Clients must submit accurate information (e.g., name, ID, contact details) and specify the number of albums to buy.
We do not guarantee winning, even with multiple album purchases. Entry is based on random draw or sales rank, depending on the organizer.
4.2 If You Win
We will notify you immediately and guide you through next steps.
If applicable, we will help you prepare questions or special requests and assist with basic Korean translation.
4.3 Fansign Proxy (Attendance on Your Behalf)
If you cannot attend in person, we may offer fansign proxy service. This includes signing albums, asking your questions, and providing photos (via phone camera only).
Our team will do their best to communicate your requests clearly but cannot guarantee how the idol or staff will respond.
All fansign outcomes are final. Refunds will not be granted based on signature style, member interactions, or photo clarity.
5. BANK TRANSFER SERVICE (FOR KOREAN SELLERS)
We offer a Korean domestic bank transfer service on your behalf.
You must provide the full recipient name, account details, and exact amount to be paid.
We require prepayment via Wise before initiating the transaction.
We are not liable for scams, fraud, or non-delivery by the seller you choose. You are responsible for researching the credibility of any seller. Once a transfer is made, no refunds are possible.
6. SHIPPING & DELIVERY
We offer international shipping via trusted carriers including EMS, DHL, Korea Post, and others.
Clients are responsible for choosing their preferred shipping method and confirming address details.
Shipping fees must be paid in full prior to dispatch.
Once a package is handed to the courier, we are not responsible for delays, loss, damage, or customs issues during transit.
Clients are responsible for all customs duties, taxes, or import restrictions in their country. Undervaluing may be requested but is at your own risk.
7. CANCELLATIONS, REFUNDS, & CHANGES
All payments are final and non-refundable once services have started.
Refunds may be issued only if we cannot proceed due to an error on our side (e.g., missed purchase after payment with no attempt made).
Change requests (e.g., different shipping methods, changing item options) must be made before service begins and are not guaranteed once processing has started.
8. LIABILITY & DISCLAIMER
We operate in good faith to provide accurate, timely, and transparent services. However, we are not responsible for:
- Seller or manufacturer errors
- Delayed fansign results or shipments
- Courier mishandling or customs delays
- Inaccurate customer information provided
Ohayo Korea reserves the right to refuse service to any customer who engages in abusive behavior, chargebacks, or attempts to scam or harass our team.
9. PRIVACY POLICY
We collect only the necessary personal information required to fulfill orders, provide service updates, and communicate effectively. Your data will never be shared with third parties outside of our logistics or payment processing partners.
10. AGREEMENT TO TERMS
By using any Ohayo Korea service, you affirm that you have read, understood, and agreed to these Terms and Conditions. If you disagree with any part of the terms, please refrain from using our services.
